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Email Help

To ensure that you receive email from Pop Art Decoration regarding your order status, as well as other important news, please read the following:

About our order status emails

Whenever you place an order with Pop Art Decoration, we send out email notifications to update you on the status of your order.

These communications include:
  • Confirmation that we received your order
  • Confirmation that your order is ready to ship
  • Notice of any other issues we encounter in fulfilling your order

You can always check on your orders on "My account"

If you place an order at Pop Art Decoration and do not receive an order confirmation email within a few hours, there is a good chance this email is being blocked by email filtering software.

This software can be hosted in any of the following places:
  • Your computer's email system
  • The email system at your place of work
  • By an email provider (see list below)
  • By an Internet service provider

If you use an email filter

If the email system on your computer uses a filter or spam blocker, please add @ PopArtDecoration, to your address book or "white list" to ensure that you receive emails about your order status.

If your company or network uses email filters

Please contact your email system administrator or Internet service provider to see if a filter or spam blocker is in use.

If your email provider uses email filters

Some Internet service providers or web-based email providers have email filters or restrictions that may prevent our emails from reaching you. If you think that email from Pop Art Decoration is being blocked, we suggest that you add Pop Art Decoration to the address book or contact list offered by your email provider.

Identifying phishing or spoofed emails

From time to time, you might receive emails that look like they come from Pop Art Decoration, but they are, in fact, falsified. Often these emails direct yo u to a web site that looks similar to the Pop Art Decoration web site, where you might be asked to provide account information such as your email address and password combination. Unfortunately, these false web sites can steal your sensitive information; later, this information may be used to commit fraud. Some phishing messages contain potential viruses or malware that can detect passwords or sensitive data. We recommend that you install an anti-virus program and keep it updated at all times.

Below are some key points to look for in order to identify these emails:

1. Know what Pop Art Decoration won't ask for. Pop Art Decoration will never ask you for the following information in an email communication:
  • Your social security number or tax identification number
  • Your credit card number, PIN number, or credit card security code (including "updates" to any of the above)
  • Your mother's maiden name
  • Your Pop Art Decoration password

2. Requests to verify or confirm your account information. Pop Art Decoration will not ask you to verify or confirm your. Pop Art Decoration account information by clicking on a link from an email.

3. Attachments on suspicious email. We recommend that you do not open any email attachments from suspicious or unknown sources. Email attachments can contain viruses that may infect your computer when the attachment is opened or accessed. If you receive a suspicious email purportedly sent from Pop Art Decoration that contains an attachment, we recommend that you delete it and do not open the attachment.

4. Check the return address. Is the e-mail from Pop Art Decoration? While phishers often send forged email to make it look like it came from Pop Art Decoration, you can sometimes determine whether or not it's authentic by checking the return address. If the "from" line of the email looks like "" or "," or contains the name of another internet service provider, you can be sure it is a fraudulent email.

5. Check the web site address. The genuine Pop Art Decoration web site is always hosted on the "" domain--"http://www. . . " (or "https://www. . ."). Sometimes the link included in spoofed emails looks like a genuine Pop Art Decoration address. You can check where it actually points to by hovering your mouse over the link-the actual web site where it points to will be shown in the status bar at the bottom of your browser window or as a pop-up.

We never use a web address such as "http://security- . ." or an IP address (string of numbers) followed by directories such as "http://123.456.789.123/ . . ."

Alternately, sometimes the spoofed email is set up such that if you click anywhere on the text you are taken to the fraudulent web site. Pop Art Decoration will never send an email that does this. If you accidentally click on such an email and go to a spoofed web site, do not enter any information and just close that browser window.

6. If an email looks suspicious. Go directly to the Pop Art Decoration web site. When in doubt, do not click the link included in an email. Just go directly to and click "My Account" in the top right menu to view recent purchases, or review your account information. If you cannot access your account, or if you see anything suspicious, let us know right away.

7. Do not "unsubscribe". Never follow any instructions contained in a forged e-mail that claim to provide a method for "unsubscribing." Many spammers use these "unsubscribe" processes to create a list of valid, working e-mail addresses.

8. Protect your account information. If you did click through from a spoofed or suspicious email and you entered your Pop Art Decoration account information you should immediately update your Pop Art Decoration password. You can do this through "My Account"  by choosing the option  to Change your personal information, e-mail address or password  found under "My personal information".

Please be assured that if someone has been able to look at your account, they are not able to see your full credit card information. However, orders can be sent from your account using your credit card so please contact us immediately if you notice any orders that you do not recognize.

However, if you did submit your credit card number to the site linked to from the forged email message, we advise that you take steps to protect your information. You may wish to contact your credit card company, for example, to notify them of this matter. 

How to report phishing emails or request account assistance

If you have received an email you know is a forgery, or if you think you have been a victim of a phishing attack and you are concerned about your Pop Art Decoration account, please let us know right away:

Contact Us and report about a phishing or spoofed email.